ez2result Privacy Policy: How We Handle Your information
Your account details, transaction records and device information are handled with care on ez2result. This policy tells you exactly what we collect, why we collect it, and what choices you have — so you can make an informed decision before you open an account or use any part of our platform, where access is permitted under local law.
Account data you control
Transaction records stored securely
Maya, GrabPay, Bank Transfer context
Contact path for data requests
POLICY SCOPE DETAIL
What This Policy Covers and How It Applies
This Privacy Policy covers the information ez2result collects when you register an account, log in, make a deposit through Maya, GrabPay or Bank Transfer, or contact our support team. We collect your name, contact details and payment reference data only to the extent needed to process your account and transactions. Payment method details — such as your Maya wallet number or GrabPay-linked account — are handled through their respective payment providers and are not stored on our servers beyond the reference needed to reconcile your transaction record. We also collect device and session data (browser type, IP address, session timestamps) to secure your account and detect unauthorised access. We do not sell your personal information to third parties. Where we share data with service partners — for example, identity verification or fraud screening — those partners are bound by data-handling obligations consistent with this policy. The full retention period for each data category is described in the Trust section below. This policy is subject to the applicable laws of the Philippines, and your rights under it may vary depending on your region and how local law applies to your account.
Maya wallet reference
GrabPay account link
Bank Transfer records
Account registration data
Session and device logs
INSIDE AND OUTSIDE
Where This Policy Applies to Your Account
Not every service connected to your account falls under the same set of rules. Understanding what this policy covers — and what falls outside it — helps you know where to direct any questions about how your data moves.
Account Access
Your login credentials, session history and profile details are covered by this policy. We control how this data is stored, accessed and deleted. You can review or update your account details at any time through your account dashboard after login.
Transactions
Payment references tied to Maya, GrabPay or Bank Transfer deposits are logged in your transaction record. The underlying payment processing is handled by each payment provider under their own terms. We hold only the reference data needed for your account reconciliation.
Site Content
Game titles available through PlayStar, Spadegaming, JDB and Bigtime Gaming are delivered as content through our platform. Usage data — which categories you open, how long a session runs — is collected at the platform level and governed by this policy, not by the individual studios.
Third-Party Services
Links to external services or pages outside ez2result are not covered by this policy. Once you leave our platform, the privacy practices of the destination site apply. We have no control over how third parties collect or use your information.
ACTIONS YOU CAN TAKE
Your Practical Choices Under This Policy
You have concrete steps available to you — not just abstract rights. Your transaction history, deposit references and account profile are all accessible from within your account dashboard after login. If any detail looks incorrect, you can submit a correction request directly through the support channel. We process data correction requests in the order they are received; the current status of your request will be reflected in your account after we complete the review. For a full copy of the personal data we hold on your account, send a request to our support team using the contact path in the Support section below. We do not charge for data access requests. If you want to close your account and request deletion of non-transactional personal data, the process starts the same way — through the support channel — and we will confirm what can be removed and what must be retained under applicable law.
Review Your Records
Open your account dashboard to see your transaction history, deposit references and login activity. This view is available after login and reflects the current state of your account data as we hold it.
Correct Account Details
If a name, contact detail or linked payment reference is wrong, submit a correction request through our support channel. We will confirm the update once the review is complete.
Request Your Data
To receive a copy of the personal data tied to your account, contact our support team with your account reference. We will prepare the data summary and send it to the contact address on your account.
Ask a Question
Any question about this policy — including how a specific data category is handled — can be directed to our support team. Check the Support section below for the available contact paths and how to reach us.
REACH OUR TEAM
Contact Us About This Policy
For any privacy-related question — data access, correction requests, account deletion or policy clarification — you can reach us through the channels below. Have your account reference ready when you write; it helps us locate your record and respond accurately.
Email Support
Send your data request or policy question to our support address. Include your account reference and describe the specific data concern so we can route it to the right team without delay.
Account Dashboard
Log in and open the Help or Account section to submit a support ticket directly. This is the fastest path for correction requests tied to your Maya, GrabPay or Bank Transfer transaction records.
Live Chat
Live chat is available through the platform when you are logged in. Use it to ask a quick policy question or to get the right contact path for a formal data request that needs documentation.
HOW WE PROTECT IT
Data Handling, Cookies and Account Security
We apply access controls and encryption to your stored account data. Session tokens are invalidated when you log out, and login activity is logged so any unauthorised access attempt is visible in your account history. Cookies on the platform track session state and preference settings only — not browsing behaviour outside ez2result. You can adjust cookie preferences through your browser settings at any time. We retain transaction reference data for the period required under applicable financial record-keeping rules; non-transactional personal data such as device logs is held for a shorter period and then deleted. If you want to know the specific retention period for a data category, contact us through the support channel and we will provide the detail in writing.
Encryption at Rest
Account data and payment references are stored with encryption. Access to the stored data is limited to authorised systems and staff who need it to process your account or support request. We do not grant open access to personal data files.
Cookie Use
We use cookies to maintain your login session and remember account preferences. We do not use cookies to track you across external sites. Adjusting your browser cookie settings will not break the core account functions on the platform.
Retention Schedule
Transaction records are kept for the period required by applicable law. Device logs and session data are held for a shorter operational period. After those periods pass, the data is deleted or anonymised. The current retention period for each category is available on request through our support channel.
Policy Updates
When this policy changes in a material way, we will post the updated version on this page with a revised effective date. Continued use of your account after the update means you have reviewed the revised terms. For significant changes, we may also send a notice to your registered contact address.
COMMON QUESTIONS
Privacy Policy Questions You May Have
These are the questions we hear most often about this policy. If something is not covered here, reach out through the support channel and we will give you a direct answer.
What personal information does ez2result collect when I open an account?
We collect the name, contact details and identity information you provide during registration. When you make a deposit through Maya, GrabPay or Bank Transfer, we log the payment reference needed to reconcile your account. Device and session data is also collected to protect your login security.
Does ez2result share my data with anyone?
We do not sell your personal information. Where we work with service partners — such as identity verification or fraud screening — those partners handle your data only for that specific function and under obligations consistent with this policy. Payment providers process their portion of the data under their own terms.
How do I get a copy of the data tied to my account?
Send a request to our support team with your account reference and we will prepare your data summary. There is no charge for this. We will send the information to the contact address registered on your account. Live chat or the account dashboard ticket form are both valid ways to start the request.
Can I correct or update information stored on my account?
Yes. Log in to your account dashboard to update profile details directly. For corrections that require us to amend records on the back end — such as a mislinked payment reference — submit a request through the support channel and we will confirm the update once the review is done.
How long does ez2result keep my transaction records?
Transaction reference data — including Maya, GrabPay and Bank Transfer deposit records — is retained for the period required under applicable financial record-keeping rules in the Philippines. Non-transactional data like device logs is held for a shorter period. Contact support for the specific figure for any data category.
What happens to my data if I close my account?
When you close your account, we delete non-transactional personal data that we are not required to keep. Transaction records must be retained for the legally required period even after closure. The support team can walk you through exactly what is removed and what is retained before you finalise the closure request.
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